Terms and Conditions


  • The Company – Grice Plumbing & Heating Ltd.
  • The Customer – Any customer of the Company, who has received and accepted a quotation from the Company, thereby placing an order with the Company.
  • Quotation – A formal quotation supplied by the Company, which would include a scope of the work to be undertaken, a fixed price, any variable options and any exclusions.
  • Company Guarantee – The guarantee provided by the Company for 12 months to cover its installation and associated works.
  • Manufacturer’s Warranty – The warranty provided by a specific Boiler or equipment manufacturer. The length of any such warranty will be stated as part of the Quotation provide by the Company.


  1. In these conditions ‘the installation’ means the totality of the work and the goods and materials comprised in the specification and Quotation or any part thereof together with such amendments or variations thereto (if any) as may be agreed in writing in accordance with Condition 9.
  2. The offer contained in the Quotation is open for acceptance in writing within 60 days of the date thereof or such other period as may be agreed in writing by the Company. Upon acceptance of the quotation the terms of the Specification, quotation and conditions shall form the entire agreement between the Company and the Customer. The Company shall not be bound by any estimates given verbally or in which manifest errors occur.
  3. If the quotation is accepted after the 60 day validity period, then there may be extra costs due to material price increases, wage rises, etc. If this is the case, the Customer will be advised of the extra cost before they accept any Quotation.
  4. The installation shall be designed and installed in accordance with current good practice and will, where appropriate, conform to the British Standard of Code of Practice BS5449 Part 1 1977 ‘Central Heating for Domestic Premises’. All materials used will comply with all relevant British Standards and will be fit for the purpose provided.
  5. Where the Company needs to connect new equipment to the Customer’s existing plumbing or heating system, it will not accept liability for the cost of repairing or replacing parts to the existing system if they subsequently develop faults. The Company cannot accept liability where problems occur due to inadequate water supply or water pressure. If the Company becomes aware of any faults in existing equipment during the installation, then a quotation for replacement would be given as necessary.
  6. The total price quoted in the quotation is strictly net of VAT. VAT will be added, at the relevant rate applicable at the time, to any Quotation provided. The Company reserves the right to require payment of the whole or part of the price before commencing any work and in such case the Company will not be obliged to commence any work until such payment is received.
  7. Payment of the whole or the outstanding balance of the price must be made within seven days of the customer being invoiced by the Company for the same after completion of the installation. The Company reserves the right to charge interest on any sum invoiced which is not paid by the due date at the rate of 2% above the base lending rate of the Bank of England from time to time accruing from day to day.
  8. Title in the goods and materials used in the installation shall remain with the Company and will not pass to the customer until full payment of the price (together with any interest if requested) has been received by the Company. Without prejudice to any of the Company’s other rights, the company reserves the right to recover possession of the said goods and materials and the right to dispose of the same in the event that payment in full (together with any interest if required) has not been made and may entry upon the customer’s premises may be made by the servants or agents of the Company for that purpose.
  9. Amendments and variations to the specification and quotation shall only be effective if they are in writing and signed by a duly authorised representative of the Company. If any alteration in the price cannot be qualified before the installation has been completed, the installation will be completed at cost plus an agreed percentage addition to cover overheads and profits.
  10. The date stated for completion of the installation is to be regarded as an estimate only and the time shall not be regarded as legally binding. Whilst every endeavour will be made to meet the completion date, the Company shall not be liable in any matter whatsoever for failure to comply therewith if such failure is due to any cause beyond the control of the Company. The Company will not be responsible for the protection or security of the property if their employees are left alone during the installation.
  11. All work would normally take place during office hours (8.00 – 17.00) Monday to Friday. Any additional costs incurred by the Company which arise from overtime working at the written request of a Customer will be added to the price and payable in accordance with condition 6. Any additional costs for working outside our core office hours, would normally be pre-agreed with a Customer prior to commencing the work.
  12. Any Quotation is provided and the installation undertaken by the Company, on condition that any necessary licences, authorities, consents or permissions (including the consent of a landlord) are first obtained by the Customer and the Customer shall indemnify the Company against costs, damages or other loss which it may incur as a result of the customer’s failure to obtain such licences, authorities, consents or permissions.
  13. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 14 days to the Company and shall afford the Company and its insurer the opportunity of both inspecting such works and carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company then the Company shall not be liable in respect of any defects in the works carried out.


The Company shall not be responsible for:
  1. The cost of any redecoration necessitated by the installation; the Company will take all reasonable in carrying out the installation, but damage may be caused during the removal or dismantling of existing fixtures or fittings. The Company would anticipate that certain areas of the Customer’s property may need redecoration following completion of the installation and this is the responsibility of the Customer. The Company will undertake minor repairs and making good of walls, but not full redecoration.
  2. The painting of any radiators or pipework.
  3. The boxing in of any pipework.
  4. Any removal of dangerous waste material such as asbestos if found during the installation. If asbestos is found, the Company reserves the right to withdraw its employees immediately until the site is made safe by an authorised asbestos removal company. This would be at NO additional cost to our company. To re-attend, we would require certification of safe removal of contamination from an approved removal company.
  5. Where it is necessary to install any part of the installation under floors, the Company will only remove and replace fitted carpets, rubber tiles, or other floor coverings and lift and refit special types of flooring other than standard tongued and grooved floorboards at the customer’s request and where stated as part of the Quotation. By carrying out such removal and replacement and lifting and refitting the company shall not be regarded as an expert and such works will be carried out entirely at the risk of the customer.
  6. The Company cannot accept responsibility for the condition of any existing chimneys or flues and the potential impact on the installation. At the time of the installation, we will advise a Customer of the condition of any chimney or flue and of any potential cost impact to replace or repair a chimney or flue. If this is required in advance, then an additional Quotation can be provided.


Company Guarantees:
  1. The Company Guarantee for an installation will become effective from when a boiler is registered with Gas Safe, which is typically within a few days of installation. The Company Guarantee will last for 12 months, unless otherwise stated in its Quotation. The guarantee is addition to any Customer’s statutory rights.
  2. The relevant periods of the Guarantee relating to workmanship and materials are shown on the quotation. The Customer must inform the company in writing of the general nature of any fault in the installation within 14 days of the customer becoming aware of the fault. In this regard, time shall be of the essence and in the event that the customer fails to notify the company accordingly, the Company shall in its absolute discretion determine whether the guarantee shall apply to the fault.
  3. The guarantee is conditional upon the installation being serviced within 12 months of the completion of the installation and thereafter at intervals not exceeding 12 months.
  4. Claims under the Company Guarantee are void and will not be accepted, where the installation has been damaged as a result of neglect, accident, improper or incorrect use by any person or has been altered in any way from the installation originally installed by the Company. In addition, the Company Guarantee will not cover damage caused as a result of the freezing or contamination of the water supply, adverse interference with external supply pipes, floods, storms, landslides or faults or alterations since the completion of the installation in the structure of the building in which the installation is fitted.
  5. The Company Guarantee does not cover:
       a) Any existing fitments or pipework not installed by the Company.
       b) Any noises occurring otherwise than as a result of the workmanship and materials covered by the Company Guarantee.
  6. These conditions apply to all orders subsequently placed by the customer in connection with the installation.
  7. Following completion of works a signature will be required to confirm that the completed works are acceptable.


Manufacturer’s Warranty

The manufacturer’s parts and labour warranty is for the boiler only and is registered by the Company. If the Customer does not make full payment, registration cannot be made and the Customer risks voiding the manufacturer’s warranty, for which the Company can accept no responsibility.


General Terms
  1. These terms and conditions and all contracts awarded between the Company and the Customer shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.
  2. Acceptance of our goods, services or quotation constitutes automatic acceptance of these terms and conditions.